# Refund and Cancellation Policy

This policy explains cancellation and refund conditions for digital services provided through this application.

## Scope

Our services are digital and delivered electronically. By placing an order, users acknowledge that fulfillment can begin immediately after successful payment and required input submission.

Refund eligibility depends on whether the service has been delivered, whether work has started, and whether legal or contractual exceptions apply.

## Non-Delivery or Major Service Failure

If we fail to deliver the purchased digital service within the stated timeframe due to reasons under our control, users may request a proportionate refund or full refund depending on delivery status.

If only part of the service has been delivered, the refund amount may be adjusted based on the completed portion.

## User-Initiated Cancellation

Users may request cancellation before service execution starts. Once digital delivery has begun or a custom service has been substantially performed, cancellation rights may be limited.

Where legally required, any mandatory consumer rights under applicable law remain unaffected.

## How to Request a Refund or Cancellation

Submit your request by email to info@magicmarinac.hr with your order details, contact data, and reason for the request.

Each request is reviewed individually. We respond within 3 business days of receiving your request. When approved, refunds are issued to the original payment method within 2 business days of approval.

## Business Identity and Contact

Magićmarinac d.o.o., Tuškanova 24, 10000 Zagreb, Croatia — OIB: 35536574301 — info@magicmarinac.hr

## Related Policies

- [Terms of Service](https://search.magicmarinac.hr/terms-of-service)
- [Privacy Policy](https://search.magicmarinac.hr/privacy-policy)
- [Delivery & Fulfillment](https://search.magicmarinac.hr/delivery-fulfillment)